RDP: Remotely Accessing Your Server


An RDP connection is a useful and convenient way to manage your server. Whether you’re new to managing a VPS or just a bit rusty, the steps below will help you get access in no time!

Getting Your Credentials:

  1. To find your server’s Administrator credentials, follow the steps in this article.

  2. Once you’re there, make a note of the “Primary IP,” “Username,” and “Password.” If you’ve opted to use our 3rd party beta control panel on your server, save that link as well.

Adding Your IP to the RDP Firewall Rules:

  1. By design our servers are deployed with a restricted firewall to keep your server most secure. Our team can add your local IP to the RDP firewall rules on your behalf, simply submit a ticket to our team with your local IP. If you do not know your IP address, you can find it here.

  2. For customers that need a more mobile option for RDP access, we recommend our VPN Solution. This allows for a always secure tunnel between the user’s device and the private network.

  3. For those using our 3rd party beta control panel, you can follow the steps in this article to access it. From there, this article provides steps on managing the server’s firewall.

Using RDP to Access the Server:

  • Apple Devices:
  1. Download and install the Microsoft Remote Desktop application, then follow the steps below.
  • Windows Devices:
  1. Open the “Remote Desktop Connection” application on your device and click the “Show Options” button.

  1. Use the server’s IP for the “Computer” field, and “Administrator” for the “User name” field, then click the connect button.

  1. You’ll be prompted to provide the user’s credentials in a new window, provide the password and continue.

Congratulations! Assuming your IP has been added to the firewall and the credentials have been entered correctly, you should now be remotely connected to your server.