Processing an SSL Certificate

This documentation outlines the steps for processing an SSL certificate after it has been ordered. Once ordered, you will need to verify ownership of your domain(s) so that you can receive the completed certificate via email, and install it on your domain.


Before we get started, you’ll need to generate a Certificate Signing Request (CSR) for the domain. Below is our documentation that explains how to do this in IIS.

You’ll need access to one of the following three items in order to verify ownership of your domain.

  • Access to change DNS for the domain
  • Access to one of the following email addresses:
    admin@, administrator@, hostmaster@, postmaster@, webmaster@
  • Access to the file structure for the domain. RDP/SSH/FTP can be used for this.

Below is our documentation for locating your server’s RDP/SSH connection information.

Processing the SSL Certificate

After ordering the SSL Certificate, you’ll need to log in to your client area to begin verifying ownership of the domain. You can click on this text to go to the login page.

Once logged in, follow the below steps to locate your SSL product and begin verifying ownership.

  1. Select ‘Sevices’ > ‘My Services’ from the left-hand side.

  2. Select your SSL Certificate product.

  3. Select ‘SET UP’.

  4. Paste your CSR into the text box. Then select ‘Confirm Certificate Request’. Generating a CSR is part of the pre-requisites.

  5. Choose your validation method and select ‘Finish Setup’. We chose ‘HTTP File’ as it’s generally the easiest and the most straightforward option.

  6. Now we need to set up the HTTP File validation. Select ‘Check Status’ to begin.

  7. You’ll be brought to a new page where can obtain the information needed to set up the HTTP File validation. Select ‘Domain Control Validation’ to view the information.

  8. If your site uses HTTP, then select ‘HTTP CSR Hash’. If your site uses HTTPS, then select ‘HTTPS CSR Hash’.

    i) Follow the directions provided in the drop-down. Once your file is created, you should make sure you can load it from your browser.

    ii) If you can load the file in your browser. Then select ‘SUBMIT / RECHECK’.

  9. Once the domain is successfully verified, it should look like the following on the status page. You’ll receive an email from ‘[email protected]’ containing an attachment for the completed certificate.

  10. Download the attachment and extract the .zip folder. You’ll need to upload the “www_example_com.crt” file onto your server.

  11. Complete the certificate within IIS and update your HTTPS bindings or create them for the domain. Below is the link to our documentation on how to do this.

If you require assistance, then please don’t hesitate to reach out to our team of Engineers. They will be able to assist with processing and installing the SSL Certificate.